Get ready to welcome your Guests
- 23 October 2022
- Rentals
Preparing Your Holiday Let for Visitors
As your guests will be staying in the property as a holiday you will need to ensure that you provide everything they might need to make their stay comfortable. You will want the property to feel welcoming and so you should put effort into the look and feel of the property.
The property should be clean and tidy. You should provide clean fresh beds and towels and you will need to provide toilet roll, soap etc.
It’s a nice touch if you leave a few basics for your guests, such as milk, bread, etc. Small touches like this cost very little but really make a difference. Nothing beats a small basket of goodies, such as locally made fudge, jams, and shortbread. Go the extra mile for your guests – it encourages them to leave positive feedback, which in turn, helps with new and repeat bookings.
Remember, some guests will have travelled a long way, so they will likely be tired when they arrive. By making them feel welcome, their holiday starts off on the right foot.
Create a welcome pack for guests. This should include essential details, such as your contact number in case of problems/emergencies, the Wi-Fi password, details of local pubs, restaurants, etc., instructions on how to work the central heating, TV, and appliances, and anything else guests need to know. The more information you provide, the more comfortable your guests will be and the less queries you will receive.
Give your guests detailed information on how to find the property. The harder it is to find, the more specific you need to be, which includes listing key landmarks nearby and anything else that might help them find the property. Remember, not everyone has a sat-nav and not all sat-navs have accurate maps.
Be clear about when the property will be ready for guests. You don’t want new guests turning up at 10 AM when you’re still cleaning or the previous occupants haven’t left yet. Be clear about when guests need to vacate, too, for much the same reasons.
Tell your guests where to collect the key, either from you or a neighbour. Another option is to have a secure key drop box somewhere on the property. All you need to do is let guests have the access code, so they can retrieve the key when they arrive. Have at least two keys cut for guests, as people do like to go their separate ways and one person might need their own key.

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